For Refunds:
To claim a refund against damage, an opening video is required. No refund will be issued without an opening video. All opening videos claiming refunds must be sent to +91 9999377322 / +91 9310669875 along with the order number.

In the unlikely event of breakage, we offer replacements and reverse pickups in case of any courier damages. We assume full responsibility for all parcels we deliver.

However, If you have taken breakage insurance, we offer a “NO QUESTIONS ASKED RETURN POLICY AGAINST BREAKGE ONLY”

To ensure your parcels against breakage, you may opt for our breakage insurance for ₹99.00, offered by our official delivery partner, who promptly provides refunds for broken parcels.

Exchange Policy:
If a customer is not satisfied with a purchased product, they may return it at their own discretion. If the product is returned by the customer, it is their responsibility to ensure that it reaches our warehouse safely. The packaging should be sufficiently robust to withstand potential mishandling during transportation. Please note that no exchange bonus will be provided if the package received by us is damaged or broken.

In the unlikely event of breakage, we offer replacements and reverse pickups in case of any courier damages. We assume full responsibility for all parcels we deliver.

All return parcels must be shipped to:

Address:
@homecare_kitchenware,
Main Khyala Road,
Vishnu Garden,
Near Pacific Mall (Subhash Nagar),
New Delhi – 110018

Please note that all standard exchange conditions apply, including the requirement that the product must have all original tags and Packaging intact.

Once the product is received in perfect condition, the exchange bonus will be credited to your account, minus shipping and taxes. This bonus can be used within 6 months. We will share an Exchange slip on your registered Mobile Number.